Call Centres - Boosting Performance
Call centres have got a bad track record with the public. When questioned about their opinion on call centres, the majority of people would whine about waiting around for too long to talk to a person and that when they at last get through to a real person, they either have poor English skills, are inadequately educated, have minimal customer service skills, or all three.
Yet this standing is not always warranted. While improperly run call centres certainly exist, very few manage to keep
